Service regulations

I. General Provisions

II. Warranty for defects

1. The warranty for defects of purchased Products shall be available to Customers if expressly provided for in the Product sales contract, in which case the provisions below shall apply. Otherwise, warranty rights for defects in purchased Products are excluded in their entirety.
2. Claims under the warranty for defects of products sold may be filed by customers of Impakt S.A. - to the extent to which they are entitled to warranty under the contract concluded with Impakt S.A.
3. Warranty rights for defects in purchased Products may be asserted by Impakt S.A. customers under the terms of the contract concluded with Impakt S.A. In the absence of any contractual terms to the contrary, the warranty rules provided in the Civil Code shall apply, with the reservations provided below in points 5-6.
4. Impakt S.A. shall be liable under the warranty for defects of the Products if the defect is discovered before the expiration of one year from the release of the Product to the Customer.
5. The customer is not entitled to submit a statement on the reduction of the price of the purchased Product.

III. Warranty Terms and Conditions

1. Impakt S.A. guarantees the purchased Products only to its Customers. Impakt S.A. shall not be liable for the liabilities of the Customers arising from the further resale of the Products, in particular by virtue of consumer sales.
2. Impakt S.A. shall have no warranty liability in the event of resale of Products to entities purchasing the warranted Products from the entities to which the warranty was granted.
3. Claims under the guarantee of quality of products sold may be filed: Customers who purchased the product from Impakt S.A. or from a distributor covered by the service agreement with Impakt S.A. - if the product is covered by Impakt S.A. warranty or manufacturer's warranty indicating Impakt S.A. as the authorized warranty service.
4. In a situation where Impakt S.A. is the authorized warranty service of the manufacturer of the Product for which the manufacturer's warranty has been granted, all claims under the manufacturer's warranty are due to the Customer against the manufacturer of the Product, not against Impakt S.A.
5. Impakt S.A. provides a warranty for the purchased Product starting from the date of sale of the Product to the Customer. The warranty is provided by Impakt S.A. only for Products to which an appropriate warranty statement has been attached, or the warranty for the Product in question follows from the contract concluded with the Customer. In the case of a warranty provided by the Customer to Impakt S.A. or when the warranty is provided by a manufacturer for whom Impakt S.A. is not an authorized warranty service, the claim will not be processed by Impakt S.A.
6. Warranty periods for individual Products are indicated in the online product catalog available at:www.impakt.com.pl and on sales invoices. In the event that the warranty period is not indicated as mentioned above, and Impakt S.A. has provided a warranty for a particular Product, it is assumed that the warranty is provided for a period of one year.
7. The time limit for the realization of a warranty claim is 14 working days from the date of receipt of the Product for service (28 working days in the case of the need to order spare parts or repair in a specialized service), however - in the case of obvious legitimacy of the reported claim - Impakt S.A. takes action to replace "on the spot" the advertised Product with a new one.
8. In case of inability to remove the defect, the Customer will receive a new Product, a Product with the same or similar technical parameters or a quantity correction depending on the current capabilities of Impakt S.A.. The correction can be issued only if the service reception will be provided by the Customer with the number of the purchase invoice or a copy of such document will be attached by the Customer.
9. The customer loses warranty rights in case of using the Product contrary to its intended use, damage resulting from forces of nature and cataclysmic events, breaking of warranty seals, mechanical damage due to the user's fault, insufficient protection of the goods for the time of repair.
10. Complimentary products, gifts, prizes (including those sold at a nominal price on VAT invoices), are not covered by warranty and are not subject to claims.

IV. Rules common to the exercise of rights under the guarantee and warranty

1. Claiming a defective Product is possible only after the On-Line application has been completed, the application has been correctly filled out and the application has been accepted by Impakt S.A. There are two ways to report a complaint:
   1. Purchase from Impakt S.A.: please use the RMA module in eTrade https://etrade.pl/#/rma/cart and follow the steps below.
   2. Purchase from Impakt S.A. distributor: please use the RMA form https://impakt.com.pl/reklamacje/formularz and follow the next steps.
2. Complained Products may be sent by mail or any courier service at the sender's expense or delivered in person to the service only with a properly filled out service request and assigned RMA request number.
3. Each package sent to Impakt S.A. must be marked with a request number (RMA label). Otherwise, the package will not be accepted by Impakt S.A.
4. Upon prior arrangement and approval by Impakt S.A., it is possible to ship the Product at the recipient's expense, using a carrier designated by Impakt S.A., with which Impakt S.A. currently has a forwarding contract.
5. In the case of an unfounded claim, the shipping cost will be reinvoiced to the Customer. In the case described in the preceding sentence, the Customer will also be charged a service fee for testing the Product and processing the request in the amount of 60 PLN net plus the applicable VAT rate. The fees for service diagnosis and testing of UPS devices for the purpose of recognizing an unfounded claim are:

   Category	UPS power	Examples of models	Estimated net cost of diagnosis/testing
   Small UPS	up to 1500 VA	VI 500 R1U, VFD 800	from 60 zł to 480 zł
   SOHO and SMB UPSs	2000–3000 VA	VFI 2000/3000 TG, VFI CRM. VFI RMG PF1	from PLN 240 to PLN 720
   Rack and Tower UPS	3kVA–10kVA (1F)	VFI 6000/10000, VI 3000RT, VFI 3000 RT VFI 3000 ICR	from PLN 240 to PLN 3,500
   Three-phase UPSs	10–60 kVA	VFI 10–60K 3/3, modular	ask for price
   Industrial UPS	60–180 kVA	VFI 100–180K 3/3	ask for price

   Costs include: diagnostics, working time. Special parts - separate pricing.
6. The address label with the RMA number in the form of a barcode generated by the system must be pasted on the package of the claimed Product. The shipment must be sent to the address shown on the RMA label. Shipments directed to the company's headquarters will not be received despite the assigned RMA number. The cost of shipment to the Service shall be borne by the Customer, while the cost of return shipment shall be covered by Impakt S.A., if the complaint is not unfounded (the cost will be re-invoiced in accordance with IV.5 above).
7. The Customer is obliged to provide as accurate a description of the Product defects as possible. In the absence of a description, the Product will be inspected in a general way, but this does not give certainty of detecting the defect. If an undescribed defect is not detected, the Product will be returned in the condition in which it was sent for service.
8. Products returned or returned to Impakt S.A. should be complete in their original packaging. Sending back incomplete products may extend the repair period and prevents the product from being replaced with a new one and issuing a correction. It is possible to use replacement packaging instead of the original, but it must sufficiently protect the product from damage during transport. Impakt S.A. is not responsible for damage to the Product during transport to Impakt S.A.
9. In order for a claim to be considered, the defect of the Product must be reported to Impakt S.A. before the end of the warranty period for the Product and must be delivered to Impakt S.A. immediately. Verification of the warranty period is based on the serial numbers of the Product, the warranty card and/or the purchase invoice. Products with an external manufacturer's warranty should be sent directly to the service indicated on the original warranty card. Impakt S.A. does not engage in mediation between the complainant and the manufacturer's service and is not responsible for the work of these services.
10. With the exception of UPS equipment, Impakt S.A. does not provide post-warranty or commercial service for the products sold.
11. Should any provision of the GTS be deemed invalid or ineffective, the validity of the remaining provisions of the GTS shall not be adversely affected.
12. In matters not regulated by the GTS, the rules and regulations for RMA requests published for Customers on the eTrade platform shall apply.