Do you have questions?
Read the most frequently asked questions about working with our company.
What are the terms and conditions of cooperation?

For more details please contact us by using Contact tab and selecting the appropriate department.

A trade agreement allows you to:

  • become an Impakt Partner,
  • apply for buyers credit,
  • use our B2B system (eTrade).

For more details please contact us by using Contact tab and selecting the appropriate department.


  • possibility of trade credits and registration in our eTrade Internet Customer Service System,
  • marketing support,
  • special offers for Partners,
  • membership in our loyalty program with rewards,
  • various information sent electronically.



  • more required documents.
eTrade is a b2b system (allowing transactions between two business entities), created by Impakt. eTrade allows you to: browse our product offer with prices customized for each customer, place orders and inquiries, check billings, check the credit limit and payment dates, file and review complaints.

In order to register for eTrade, you must register in the eTrade system (here).

Yes, it is possible to integrate the eTrade system with the client system using an API. The documentation on how to do this is available through the eTrade platform, in the "API Documentation" tab. To access the documentation, you must first register for eTrade.

Yes, it is possible for companies wishing to make a quick purchase, completing the minimum required amount of paperwork. To perform a quick registration, you need to provide us with all of your company's details.

Only prepaid orders will be fulfilled.


  • no trade credit,
  • no on-line system access,
  • no Partner support,
  • no information sent via e-mail.



  • minimum documentation required.

Payment option for Non-Polish Customers:

  • bank transfer before receiving the goods (on the basis of a pro-forma invoice)

For information on trade credit, please refer to the "How to obtain trade credit/delayed payments?" section.

In order to make purchases in Impakt using trade credit, you need to:

  1. Have a signed Trade Agreement with Impakt.
  2. Make purchases for a specified amount within a certain time period (agreed individually for each customer).
  3. Apply for the trade limit and delayed payment on the loan application. 

The value of the credit and the date of payment are set individually after a positive verification of the Partner application. Impakt S.A. reserves the right to refuse a trade credit without stating a reason. Statutory disciplinary interest will be charged for missing the payment deadline, and lack of repayment after written summons will cause the case to be transferred to a debt collection agency.

The eInvoice service sends invoices electronically via e-mail.

A customer who wants to use electronic invoices (eInvoice) should:

  1. Read and accept the Terms of Service of use of electronic invoices.
  2. Send a Declaration of Acceptance of electronic invoices to our office.

If the customer wants to use the eCorrection Invoices, they should inform their Trade Partner about it.

For more information please be so kind to contact your Trade Partner or use Contact tab by selecting the appropriate department.

For Polish Customers: You can read the terms of the warranty and service in the Service tab (here)

For Non-Polish Customers: For more details please contact us by using Contact tab and selecting the appropriate department.

You can download the declarations of conformity from the support
The drivers for the products can be downloaded from the brand's website.
For more information regarding Privacy Policy, please click here.
Do you want to know more? Contact us!
Hours of operation:
Monday - Friday
Office: 8:00 am - 4:00 pm
Warehouse: 6:00 - 19:00
Phone: +48 61 10 10 230
Impakt S.A.
Stanisława Lema 16 Street,
62-050 Mosina, Poland
Phone: +48 61 10 10 230
NIP: 783-17-20-485
Regon: 360441981

KRS: District Court Poznań - Nowe Miasto and Wilda in Poznań, IX Economic Department of the National Court Register no. 0000585900

Share capital: PLN 60,761,002 paid in full
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